The Deal Group Privacy Policy
Effective Date: 01 January 2023
Trading Name: The Deal Group – Deal Commercial
Owner: HKSH Investments Pty Ltd atf HKSH Trust ABN 66 941 947 345
1. Introduction
The Deal Group (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, services, or otherwise providing personal information, you consent to its collection and use as described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Identity & Contact Details: Name, business name, address, email, phone number.
- Business & Financial Information: Information provided for consulting, franchise development, property, or sales services.
- Payment Information: Billing details (processed via secure third-party payment platforms).
- Marketing & Communication Preferences: Subscription choices, feedback, enquiries.
- Online Activity: IP address, device/browser details, pages visited, time on site (via cookies and analytics tools).
- Employment Information: For job applicants, resumes, employment history, and referees.
3. How We Collect Your Information
We collect information directly when you:
- Enquire about or engage our services.
- Subscribe to newsletters or marketing communications.
- Complete forms, surveys, or feedback requests.
- Apply for employment with us.
- Interact with our website or digital platforms.
We may also receive information from third-party service providers (e.g., CRM systems, payment processors, marketing platforms).
4. Why We Collect Your Information
We collect, hold, use, and disclose personal information to:
Deliver our professional services.
- Communicate with you regarding projects or enquiries.
- Process payments and manage accounts.
- Send promotional materials (if you opt in).
- Improve our services, systems, and website.
- Meet legal and regulatory obligations.
5. Disclosure of Your Personal Information
We may disclose information to:
- Our employees and contractors.
- Professional advisers or consultants engaged in service delivery.
- Third-party service providers (e.g., IT, CRM, or marketing).
- Legal or regulatory authorities if required by law.
- Strategic partners (with your consent).
Some third parties may be overseas. We take reasonable steps to ensure compliance with the APPs or equivalent protections.
6. Direct Marketing
We may use your personal information for marketing (emails, updates, campaigns). You can opt out anytime by:
- Clicking “unsubscribe” in our communications; or
- Contacting us directly.
7. Cookies & Tracking
Our website may use cookies and analytics to:
- Improve performance and user experience.
- Understand visitor behaviour.
- Deliver targeted advertising.
You may disable cookies in your browser, but this may affect site functionality.
8. Security of Your Information
We take reasonable steps to protect your information, including:
Secure servers and SSL encryption.
- Access controls and authentication measures.
- Regular monitoring of our systems.
No method of transmission over the internet is 100% secure, but we work to minimise risks.
9. Access & Correction
You may request access to, or correction of, the personal information we hold. Requests should be made in writing and we may require identity verification. We aim to respond within a reasonable timeframe.
10. Complaints
If you believe we have breached your privacy, please contact us. We will investigate and respond promptly. If you are unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites and recommend reviewing their policies before providing personal information.
12. Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted on our website with the revised effective date.
13. Contact Us
For any privacy-related enquiries, please contact:
The Privacy Officer
The Deal Group
sales@dealcommercial.com.au
+61 420 255 209